Support

Last Updated on September 13, 2021 by admin

Getting Started 🡅
What Is Jom Learning and What Does Jom Learning Offer? 🡅

Jom Learning offers a platform that serves

  • Instructors by equipping them everything they need to teach online, so that they could focus on content creation with Jom Learning
  • Students by teaching them variety of subjects / courses on-demand to improve their academy performance with Jom Learning
  • Everyone that is keen to learn something new on their own pace, whenever and wherever, with Jom Learning
How to Register on Jom Learning? 🡅
  • Click here and you will be redirected to the top of this page. Click the “Register” link on the upper right corner
  • Enter your Username. Note: Your username can’t be changed afterward and will be displayed on the Certificate of Completion if you complete subject / course.
  • Enter your Email Address and registration confirmation email will be sent to your email address and you can set your password there
  • You may register by clicking the “Login” button on our Home Page and click Register
  • The same steps are applied if you register through home page
How to Login to My Dashboard? 🡅
  • Click here and you will be redirected to the top of this page. Click the “Login” link on the top right corner and a popup login form will appear
  • Enter your Username and Password to login
    • Note: We will not ask for your login Username and password. Keep your Username and Password safe and do not tell anyone about your Username and Password
  • If you can’t see the “Login” link afterward, it indicates that you have successfully logged in.
What Do I Get If I Buy A Subject / Course? 🡅

Upon successfully payment, you will

  • be automatically enrolled to the subject / course that you purchased
  • have lifetime or limited access depends on which product you purchased
    • in most cases, your accesses to primary or secondary school’s subjects / courses will be limited to 365 days. Otherwise, it is lifetime access unless mentioned
  • be notified when there’s a update on lifetime access courses
  • receive a certificate of completion upon completion of subject / course
How to Buy Subject(s) / Course(s)? 🡅
  • Head to our Courses Page
  • Click the one that you are interested in and
  • You will be redirected to a course page that describe the subject / course that you just clicked
  • Scroll down a little bit and you will see an “Add To Cart” button, click it
  • Repeat the steps above until you are happy to checkout
  • Click the cart icon on the top right corner and you will be redirected to your cart page
  • Apply promocode if there’s any or click checkout if there’s not
    Note: You may use FIRSTTIMER promocode for your first purchase
  • Fill in your personal info on the left, payment method and relevant payment info on the right and click checkout
Where Can I Get Help? 🡅

You may raise a Support Ticket by filling in a feedback form here

Account Management 🡅
How to Edit My Profile Details? 🡅

You may edit your personal info in your My Dashboard

How to Change or Reset My Password? 🡅

You may Change or Reset your password here

Does It Matter if I Skip My Personal Info? 🡅

You may skip your personal info, but we might require your correspondence address if we are giving out free gifts in the future and you want to participate. In that case, you might have to consent and provide us your correspondence address if you like to receive free gift from us. Your correspondence will then be stored in our server for future use. Click here to learn more about what info do we store and why we collect your information.

What to Do if I Forget My Password? 🡅

Click here, fill in the necessary info and you will receive an email from our admin to reset your password shortly

How to View My Purchases? 🡅

Your purchases are all listed in your My Dashboard

How to Close and Remove My Account Data? 🡅

We regret to hear you leave us, (T⌓T) (T⌓T) (T⌓T).
Can we take a few minutes of yours to fill in this feedback form so that we could review what goes wrong?
You could remark in that feedback form that you wish to close your account and remove all your account info

Enrolment 🡅
How to Download Certificate of Completion? 🡅

Congratulations , we thank you for letting us witness your achievement and future you will thank you for your hard work. Please head to the subject / course URL, there will be a link for you to download your certificate of completion.

Alternatively, there is a My Subjects Section in your My Dashboard that lists out your enrolled subjects / courses. You may click the magnifier icon to search for certain subject / course, click the certificate icon and you will be redirected to your certificate.

How to change my name on my certificate? 🡅

You may change the display name on the certificate issued to you by saving your First Name and Last Name in your My DashBoard, click this link that redirects you to edit your First Name and Last Name. The First and Last Name that you saved will be displayed on the certificate if you click the Certificate download link again. Note: Please note that your username can’t be changed.

How to Ask Question About Subject / Course? 🡅

It depends on whether the instructor enables to comment section.

How to Download Subject / Course Materials? 🡅

In most case the materials can be downloaded directly from the materials tab that you see throughout the subject / course

How do I Know if I Am Enrolled? 🡅
  1. You receive an email saying that you are enrolled to a particular subject / course
  2. A new subject / course is listed in Your Subject Section in your My Dashboard
Purchase & Refund 🡅
Where Is My Card Info Stored? 🡅

You Card Info is stored securely in payment processor of Stripe, a Irish-American financial services and software company based in San Francisco, to improve your experience during checkout. Your card info is not stored, entered, and passed through Jom Learning. But your card info is stored in 2 situation via a secure method called tokenization

  • when you buy a subscription subject / course
  • when you save your card info in My Dashboard

Tokenization stores the last four digits of a card, the card brand/type, and its expiration date, mostly so the card owners can identify which token is for which card. It is extremely secure and with tokenization, customers’ actual credit card information is stored on the servers of the payment processor.

The only data saved on Jom Learning is in the form of a string of characters called a token. These tokens are designed to be useless outside the precise context they’re created for. Imagine if, when you exchanged your money for chips at a casino or ride tickets at a fair, those chips or tickets not only couldn’t be spent on anything outside the casino or fair but couldn’t be spent by anyone but you.

Tokens are super-specific — specific to the card owner, specific to which website, specific to the payment gateway’s payment processor, and specific to your merchant account with that processor. If any of those factors aren’t precise, the token won’t work as a placeholder for a customer’s payment information.

How to Add / Delete Card Info? 🡅

You may add or delete your card info here. If you can’t see any card listed in this section, it means that your card info is not stored in Jom Learning.

How to Raise A Refund? 🡅

Unfortunately Jom Learning doesn’t accept refund request but we do provide trial lessons or chapters for you to preview a subject / course. It is advisable to preview the subject / course that you are interested in before making any payment.

Terms of Use 🡅
Privacy Policy 🡅
Personal Data We Collect 🡅

Personal Data is any information that identifies an individual, includes device ID, browser type, sensitive data, etc. In most cases, we collect your Personal Data:

  • When you register for a Jom Learning account on our site, we will ask for and store your email address, username and account login credentials
  • When you fill in your profile details in your My Dashboard, we will ask for your First Name, Last Name, Shipping Address, Billing Address, and Card Details
  • When you fill in our Feedback Form, we will ask for your Nickname, Email Address and your interest in our services
  • When you comment on our site, we will ask for your Nickname, Email Address, Your Website URL (optional), and your interest in our services
  • When you make payment on our site via card payment, we will ask for your Email Address, Card Details and Your Name
  • When you make payment on our site via bank transfer, we will ask for your Email Address and Bank Name
How We Use Personal Data 🡅
  • If you subscribe to our newsletter, we will email relevant information and update, if there is, to your email address
  • If you save your Billing and Mailing addresses in your profile, we will post parcel to your mailing address if there is an event that gives free gift to our users in the future and you opt in of receiving the free gift
  • If you save your First Name and Last Name in your profile, we will print your full name on the certificate that will be issued to you upon course completion
  • If you fill in our feedback form, we use the nickname and email address provided so we know how to address you in the follow-up email to your email address regarding your interest in our services. This information is not stored in our website but will be stored in our email storage for future reference
  • If you comment on our site, we use the collected data, your IP address and browser user agent string to help spam detection
  • If you make payment on our site,
    • we will send an invoice to your email address upon successful payment that summarizes your purchase. The other data includes device ID, browser type, your purchase(s), your card issuer and the last four digit of your card numbers will be stored on our site for tokenization purpose to smoothen your checkout experience securely
    • we will send your enrollment details to your email address if there is any update of your enrolled subjects / courses
  • If you participate in one of our courses, we store and use your course progress, including completion status, quiz scores, assignments and/or essay submission, if there is, to improve your user experience
How We Disclose Personal Data 🡅

Jom Learning does not and will not sell or rent Personal Data to marketers or unaffiliated third parties. We share your Personal Data with trusted entities, as outlined below:

  • Stripe
    • We share Personal Data with Stripe, an Irish-American financial services and software as a service company dual-headquartered in San Francisco, United States and Dublin, Ireland, for payment processing purpose
  • Compliance and Harm Prevention
    • We share Personal Data as we believe necessary: (i) to comply with applicable law, or rules imposed by payment method in connection with use of that payment method; (ii) to enforce our contractual rights; (iii) to protect the Services, rights, privacy, safety and property of Jom Learning, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities

How Long We Retain Your Data 🡅

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Use of Cookies 🡅

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Your Rights and Choices 🡅

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data 🡅

We take our best effort to secure your Personal Data when you are dealing with us. We practice technical and administrative measures designed to protect Personal Data covered by this Privacy Policy against unauthorized access, destruction, loss, alteration or misuse. Only necessary personnel of our team has access to the Personal Data stored on our site. But unfortunately no data transmission and storage guarantees 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

Update To This Privacy Policy 🡅

This Privacy Policy might change from time to time, and we will notify you by email if you are one of our registered users. The last edited legend at the top of this policy indicates the datetime of last revision and changes are effective upon revising of this policy

Refund Policy 🡅

Unfortunately Jom Learning doesn’t accept refund request but we do provide trial lessons or chapters for you to preview a subject / course. It is advisable to preview the subject / course that you are interested in before making any payment.

Disclaimer 🡅
  • Some of the images used in Jom Learning are from Unplash, please contact us here if you are the owner and you do not permit us to use your content
  • Jom Learning priors content delivery and doesn’t review all the subjects / courses before publishing them. In case there is any Plagiarism issues with our Instructors’ content, please contact us here
  • The contents available on Jom Learning are jointly owned by JOMDEMY SOLUTION and its Instructors. We reserve the rights to take any legal action against those who misuses and resells our platform or contents in any forms without our consent.
  • We do not have any affiliate program (unless listed below) so far, please contact us here if you see someone misuses or resells our platform or contents in any forms without our consent.

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